Business Process Management 101

About Business Process Improvement (BPI)

Business Process Improvement (BPI) is about applying quality improvement techniques originally developed for manufacturing industries to service industries. Business process improvement focuses on incrementally and constantly improving existing processes. Some of the more common methodologies employed include Six Sigma, value analysis, process analysis, perfection analysis and work process simplification. When undertaking a business process improvement effort, consider the following:

• How to determine customer needs and expectations

• How to determine the core processes that drive your business

• How to create process improvement teams

• How to eliminate bureaucracy and simplify processes

• How to measure progress and provide feedback loops

• How to document improvement and certify operations

• How to ensure ongoing improvement

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