Frequently Asked Questions on BPM
What is business process management?
A business process is any activity within a company involved in the development of a product or service for a customer. Business process management (BPM) is a general term that encompasses any means of identifying, documenting, monitoring, improving and automating a business process through the use of information technology. Smoothly-running business processes are critical in maximizing the value you are provide to customers, and managing processes well is critical to business success.
What are examples of business processes that can be managed?
The major processes in businesses that are managed today include the following:
Procurement: Securing the materials and equipment to produce goods or services.
Product development: Planning new goods or services or refining existing products.
Production: Creating goods or services for customers.
Order delivery: Receiving orders from customers and ensuring orders are fulfilled.
Distribution: Ensuring efficient timely distribution of goods to customers.
Customer support: Providing assistance to customers.
What are some benefits of business process management?
The greated benefit of BPM is that one really understands how activities are performed within an organization from beginning to end, bringing problems, bottlenecks and inefficiences to light. Other benefits include the following:
Improvement in overall quality and reduction in errors
Improvement in internal efficiency and reduction in number of steps
Reduction in costs
Reduction of process completion times
Better communication with suppliers, vendors and customers
Automation of procedural and administrative tasks
Increase in customer and employee satisfaction
What are the most important criteria for undertaking a BPM solution?
There are many factors involved in implementing a successful BPM system in an organization. Nevertheless, here are the most basic issues that should be addressed:
1. Determine and identify your most important internal business processes. This will entail contacting finance, human resources, customer service and engineering for input.
2. Determine and identify the products and services you provide, the markets they serve and the customers who buy from you.
3. Perform a comprehensive inventory of all information technologies, software applications, suppliers, and vendors you use in your organization.
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