Business Process Management 101

BPM: Workflow Automation

In the context of a BPM system, workflow is the automation of a business process during which information or tasks are tracked and transferred from one system, person, or location to another in a specific sequence according to a set of rules. Workflow software enables the automatic routing of data, documents and tasks to the people responsible for working on them in just the right order to support a business process. In this way, users are notified of incoming work and managers can route approvals and monitor status through the organization efficiently.

Workflow software provides a visual representation of the flow of information and work within a process and its associated sub-processes and activities. In addition, workflow software also depicts the sequence of taks, decisions made along the way, the routing paths, and any dependencies or bottlenecks.

More info on workflow and BPM